Module 06 Course Project – Customer Service Plan


Compile your complete service plan using the information from previously submitted. Be sure to incorporate feedback from your instructor.

Your complete Customer Service plan should include how you plan to:

Segment your customers
Explain the problem solving strategy in the customer service department
Develop a plan to meet customer expectations
Explain how empowerment will be utilized within your organization
Develop a training for dealing with challenging customers
Explain how motivation impacts customer service within your organization
Explain how leadership impacts customer service within your organization
Describe your customer retention strategy
How you will service the technological needs of your customers

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